Terms and Conditions of Sale

Your purchase (store, online, and other official Palladium Philippines outlets) is subject to these terms and conditions of sale.

Palladium Philippines implements the following policies and guidelines that apply to all our products. You, the customer, have the right to quality items from us and we make sure that each item sold complies with local quality guidelines and policies.

With that being said, you also have the responsibility to comply with our terms and to stay up to date with any future changes to our policies, as published on this website.

If you have any further inquiries, you may contact us through:

Email: customerservice@shoeboxoutlet.com.ph

General Guidelines for All Items

• Please take note that all item(s) sold are FINAL.
• Unless after further inspection by the company or our authorized store associates/representatives the item is found to have a factory defect or valid reason, items cannot be returned.
• Items damaged due to unintended use are not eligible for return or exchange.
• A limited warranty applies to all purchased items (in-store, online, via official third-party outlets, discounted, or full-priced).
• All limited warranty claims are subject to evaluation and approval by the company or authorized representatives.
• Please keep your official receipt for any concerns regarding your purchase.
• Return and Exchange policies differ for in-store and online purchases. Refer to Palladium Philippines’ Return and Exchange Policy for details.